My final opinion on Rising Sun Pools and my review update. Today is June 11, 2014 and our pool, yard, landscaping, fence, etc is 100% finished! We actually have a huge group coming over this afternoon to swim and cook out. This blog is still in the works, if you notice at the very bottom I quit updating it a few months ago. I plan to finish putting up all my pictures and information ASAP for all of you wanting a pool in your backyard. I’ve spent over two years researching pool builders in Raleigh, I’ve interviewed 10 or more pool builders, called their office with annoying questions to see how they react, etc. I even called up every swimming pool builder in Raleigh acting like I had no idea about swimming pools to see if they would try and take advantage of me. Rising Sun Pools did a great job on my pool, worked with me on payments, fixed problems I had and helped me out with every aspect of my pool build. I did use all the contractors on their hand out sheet and I only ran into some problems I wanted to mention. If your really interested in a quality swimming pool I would suggest you contact Backyard Oasis Pools Raleigh and talk to them first.
Say Something Bad and Your on the Naughty List
I usually only have good things to say about Rising Sun Pools, but it seems to me when you say something negative or give your opinion your placed on the Naughty list. What does that mean? Well, after my wife and I both waited over an hour and 30 minutes total just to get some salt I wrote about it and the problem at the Garner location. 5 minutes after my review went up I was contacted to say my business was no longer welcomed at Rising Sun. Is that the type of people you want to work with when you build a pool or do anything else?
Watch Your Money & Total Cost
– Always make sure your aware of the EXACT cost of the swimming pool install at all times. I went way over budget and most of the final bill comes AFTER the pool is complete. Get a fully itemized copy of everything before you even start work. Remember that your patio, electric work and everything else is an EXTRA cost when installing the pool so make sure to price all that out before the work begins.
Warning: Problems with Contractors Recommended by Rising Sun Pools
– Capital City Curb and Gutter do good work and have a great staff, but I do have a list of serious problems with them and I wanted to let everyone know below. As I said I want to be as fair and honest as I can so everyone can decide who to use when building their pool. Rising Sun will hand you a list of contractors they suggest you use when they build your pool. One of the highest costs outside of the pool itself will be your concrete patio. Be prepared to spend $4.00+ per square foot of concrete. Rising Sun suggested we use Capital City Curb & Gutter for our concrete patio and we did after speaking with them and a number of other contractors. I have some serious complaints I wanted to address here that you should really think about when using this company.
Complaint #1: Communication (well the lack of) – Capital City Curb and Gutter has missed over 20 (yes 20) appointments with me. They will call or Email, tell me they are coming and then simply don’t show up, never call to let me know and leave me hanging. When your as busy as I am and your waiting for your appointment it’s really upsetting to have this issue, but 20 missed appointments is just ridiculous.
Complaint #2: Won’t fix problems – Capital City was informed of problems with my pool and it was never fixed. Even tho it’s been almost 3 years and I have told them again and again of various issues they simply don’t get taken care of and I have to keep hunting them down and calling. Check out the images below to see exactly what I’m talking about.
WALL PROBLEM: As you can see from the image below the concrete top caps all match except for one. I told them about the problem and they even brought out the new top cap, but it’s sat in the same exact place now for over 2 years. Even when the guys were out here and I told them about it again and again it was never fixed and as of today 6/28/13 it still is not fixed.
CONCRETE ISSUE: If you look at the images below you’ll notice a white type of look to our concrete, like the sun changed the color or it got bleached out. This is actually a sealer they put down to make it where it wouldn’t be slippery. The problem is their workers put on to much and the build up gave it this look. They were coming to fix it 3 weeks ago and they worked for about 30 minutes and said they would come back later that day or tomorrow. Well guess what? They never came back and they never fixed it, no calls, no emails.
You can also see from the images below that we have several areas that need to be fixed but they haven’t been taken care of either. These are various cracks in the concrete that shouldn’t be in these locations.
So now you have to decide who to use for your concrete patio. I really hope my comments and suggestions help you decide what to do. Keep in mind I gave this company 3 years and over 20 missed appointments to try and get my concrete patio fixed. Now I’m so upset I’ll actually call another company and get someone else to come fix the work I already paid for as I simply don’t want to deal with Capital City Curb and Gutter any longer. I would suggest you look at Angie’s List for your pool concrete installer as all the reviews on this site are monitored and not faked reviews.